Last updated: 16 September 2025
These Terms and Conditions (“Terms”) govern the provision of services by Whisky & White Paper (“we”, “our”, “us”) to any client (“you”, “your”). By engaging our services, you agree to be bound by these Terms.
1. Services
1.1 We provide operations management, systems support, and related consultancy services, delivered via retainer packages, bespoke retainers, or one-off projects.
1.2 The scope of services will be agreed in writing prior to commencement. Any variation must also be agreed in writing.
2. Retainers
2.1 Retainer packages (Essentials, Core, Sustain, or bespoke retainers) are provided on a rolling monthly basis unless otherwise agreed.
2.2 Fees are payable monthly in advance. Services will not commence until payment has cleared.
2.3 The Sustain package is subject to a minimum term of six (6) months before converting to a rolling monthly basis.
2.4 Retainer hours must be used consistently each week. Hours do not roll over. We cannot guarantee delivery if multiple weeks’ work is requested at once.
3. Bespoke and One-Off Projects
3.1 Where services fall outside standard retainer packages, fees will be agreed in writing.
3.2 Unless otherwise agreed, bespoke projects will be invoiced weekly in arrears. No further work will commence until all outstanding invoices are settled.
3.3 Unused hours in a bespoke project are not refundable under normal circumstances. At our sole discretion, refunds may be issued in exceptional circumstances, including where we terminate the agreement.
4. Payments and Late Fees
4.1 Invoices are issued on or around the 20th of each month, with payment due by the last calendar day of that month for work commencing on the 1st of the following month.
4.2 If payment is late:
(a) Work will pause until cleared funds are received.
(b) Delayed payment results in delayed work; time is not recoverable.
(c) Where notice under Clause 5 has not been provided, fees remain payable in full for the notice period.
4.3 Late fees may be applied in line with UK law, including statutory interest and reasonable recovery costs.
4.4 Payment methods include bank transfer, Stripe, or any other method agreed in writing.
5. Cancellations, Notice, and Suspension
5.1 Retainer agreements may be terminated by either party upon one (1) month’s written notice, aligned to the calendar month.
If notice is given after the 1st of the month, the notice period will include the remainder of that month plus the following month (unless otherwise agreed in writing).
5.2 Bespoke projects may be terminated by either party upon one (1) month’s written notice.
You remain liable for all work completed up to the date of termination, together with any agreed fees covering the notice period.
5.3 If the Client becomes unable to trade or operate for more than fourteen (14) consecutive days, Whisky & White Paper reserves the right to suspend or terminate the agreement on a case-by-case basis.
This clause exists to protect business continuity and capacity for other clients.
6. Client Responsibilities
6.1 You are responsible for providing timely access to systems, platforms, logins, and information required for us to perform our services.
6.2 Hours included in retainers are expected to be spread evenly across the month, unless otherwise agreed in writing.
6.3 We are not responsible for your overall business performance, profitability, or outcomes beyond the agreed scope of services.
7. Call Bookings and No-Shows
7.1 Discovery and kick-off calls are provided outside retainer hours.
7.2 Ongoing catch-up calls may be offered outside retainer hours as part of client care.
7.3 If you fail to attend a scheduled call without at least twenty-four (24) hours’ notice, the booked time will be deducted from your retainer hours.
7.4 After three (3) no-shows, we may suspend further calls or require a fee before allowing additional bookings.
8. In-Person Meetings
8.1 In-person meetings may be arranged on occasion by agreement.
8.2 Travel time will be billed at the standard hourly rate, unless otherwise agreed in writing.
8.3 Reasonable expenses (including travel, accommodation, and subsistence) must be covered by you and will be invoiced in addition to retainer or project fees.
9. Confidentiality
9.1 Both parties agree to keep confidential any non-public business, financial, or operational information received during the engagement, unless disclosure is required by law or expressly authorised in writing.
9.2 This obligation survives termination of the agreement.
10. Intellectual Property
10.1 Any templates, systems, processes, or materials created by us remain our intellectual property unless expressly assigned in writing.
10.2 You are granted a non-exclusive, non-transferable licence to use such materials solely for your internal business purposes.
10.3 This licence terminates automatically if fees remain unpaid or if the agreement is terminated.
11. Portfolio and Marketing Rights
11.1 We may reference your business name, project, and feedback in our portfolio, case studies, or marketing materials, unless you notify us in writing that you do not consent.
11.2 Any sensitive or confidential information will be excluded or redacted to protect your privacy and commercial interests.
12. Force Majeure
12.1 We are not liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, internet outages, illness, strikes, or government restrictions.
13. Limitation of Liability
13.1 Our total liability for any claim arising under this agreement shall not exceed the total fees paid by you in the three (3) months preceding the claim.
13.2 We are not liable for indirect or consequential losses, including but not limited to loss of profits or business opportunities.
14. Variation
14.1 Any variation to services, packages, or fees must be agreed in writing.
14.2 Written agreement includes email correspondence between both parties.
15. Entire Agreement
15.1 These Terms, together with any retainer or project agreement, constitute the entire agreement between the parties and supersede all prior communications.
16. Governing Law
16.1 These Terms are governed by the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to resolve any disputes.